Soluna Coaching: Safe, Youth-Centered Care
With Soluna, safety always comes first.
Soluna is a safe and trusted resource rooted in 20+ years of behavioral health excellence. Soluna’s comprehensive digital toolkit and personal coaching service empowers young people to set goals, manage stress, create healthy relationships, and build resilience.
Coaches are real people, offering real support.
Soluna coaches are carefully selected and trained to provide support with compassion, skill, and a deep respect for an individual’s goals and lived experience.
Coaches are qualified adults, many of whom hold advanced degrees and training in relevant fields. Together, they form a trusted first point of contact for young people who come to Soluna for support.
Our coaches:
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Bring experience in a wide range of youth-support roles, including behavioral health, peer support, youth services, substance use recovery support, and professional counseling.
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Hold strong skills in youth-centered communication with a focus on motivation, self-efficacy, and personal development.
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Reflect diverse identities and lived experiences, helping more teens and young adults feel seen and understood.
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Complete a rigorous hiring and vetting process.
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Follow established protocols designed to maintain safety, consistency, and high-quality support.
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What to expect during Soluna coaching session.
Coaching on Soluna is designed to feel easy, supportive, and pressure-free. Young people connect with a trained human coach (not AI) who listens without judgment and helps them work through whatever is on their mind.
Our coaches are real people
Every session is led by a trained professional. Coaches bring experience in youth support, mental health, and peer guidance, along with ongoing training and supervision from our clinical team.
Sessions are flexible and accessible
Young people can connect with a Coach through text, schedule a session in advance, or choose another supported format. Sessions are always free, no insurance is required, and the experience remains private and confidential.
Support is always youth-centered
A typical coaching session lasts about 30 to 45 minutes. The young person guides the conversation, while the Coach offers tools, encouragement, and practical steps to help them move forward in a way that feels right for them.
You can change coaches at any time
If a young person doesn’t feel connected during a session, they can easily switch to another coach. There’s no pressure to get it right the first time. Finding the right fit matters, and we make that easy.
“The coach listened to me intently, asked me questions that made me really reflect on how I viewed the situation, and made me think a lot about myself. She gave me tools to help me deal with my tough situation. Her kindness and understanding really pushed me to look forward and try to grow...”
— Soluna User, Age 21
Our coaching model is centered in safety and care.
Every Soluna Coach enters a structured training program designed to support teens and young adults safely and effectively. This combination of rigorous training, continuous education, and structured oversight keeps every coaching interaction grounded in safety and care.
Training includes:
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Youth-centered best practices
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Trauma-informed communication
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Motivational approaches that support self-efficacy
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Core safeguarding and risk-identification skills
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Supporting young people with common stressors related to school, relationships, or family dynamics
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Teaching foundational coping strategies, such as grounding and problem-solving
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Recognizing when a young person may need support beyond Soluna’s scope and coordinating referrals when appropriate
Ongoing education and quality review
After onboarding, Coaches receive ongoing education, regular supervision, and routine quality reviews. Our clinical team also conducts audits to understand what’s working well and where we can strengthen safety and practice across the model.
Clinical oversight and safety assurance
Clinical oversight extends beyond coaching sessions. Our clinical team reviews and approves all in-app articles, quizzes, and guidance to ensure they remain accurate, safe, and aligned with best practices.
What users say about coaching*
98%
would recommend coaching
99%
felt heard, understood, and respected
99%
felt their coach was a good fit for them
99%
provided positive feedback on coaching
*Source: Soluna platform data, 2024 eligible users in California
Keeping safety at the center of everything.
Safety is at the center of everything we do. Our safeguarding practices combine trained human oversight, clear clinical protocols, and platform-level protections to create a space where young people can show up authentically and get support without fear.
Clinician oversight strengthens every step
Coaches follow safeguarding protocols developed and reviewed by our clinical team. When risk is identified, clinicians are available to guide decisions and offer additional support.
Safeguarding and monitoring for risk
Coaches and moderators are trained to recognize signs of distress or crisis in coaching sessions, journal entries, and peer spaces.
All user-generated posts move through a pre-moderation process to prevent harmful or unsafe content from appearing in peer spaces.
When necessary, staff follow established escalation pathways that include clinician consultation, mandated reporting requirements, and contacting emergency services when there is an imminent safety risk.
Commited to confidentiality and safety
Coaches keep conversations private except when safety is at risk.
If a coach is concerned that a young person may be in danger, or if the law requires a mandated report, they follow Soluna’s safeguarding protocols.
This may include consulting a licensed clinician, filing a report, or contacting emergency services when needed.
Designed to protect your privacy
Coaches follow safeguarding protocols developed and reviewed by our clinical team. When risk is identified, clinicians are available to guide decisions and offer additional support.